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The Full Story

About Us

Welcome to FarTecs! We are committed to offering our customers the latest/eco-friendly and the greatest products at affordable prices. Our team is dedicated to ensuring that you have the best shopping experience possible. From smartphones to everything tech, we have everything you need to stay connected & up-to-date. Shop with us today and see the difference! FarTecs, we give you the best.

Electronic Store

Mission

At FarTecs, our mission is to provide our customers with the latest and greatest technology at affordable prices. We strive to offer exceptional customer service and expert advice to help you find the product to fit your needs. Shop with us and experience the convenience and satisfaction of cutting-edge technology.

Talking on the Phone

Vision

At FarTecs, we strive to provide the latest and greatest technology to our customers. Our vision is to become go-to destination for all things electronic, offering a wide range of products at competitive prices. We believe in providing exceptional customer service and ensuring that our customers have a seamless shopping experience.

Electronic Devices

Fidel Amanya, the Founder and CEO of FarTecs, has been with FarTecs Group since its founding in 2022. He played a crucial role in building the company from the ground up, transforming it into one of Africa’s top e-commerce platforms. He guided the company from its early stages to becoming one of’s premier e-commerce providers. Under Amanya's leadership, the organization has launched products that have significantly increased market share. Additionally, Amanya has fostered a strong company culture, resulting in improved employee satisfaction and retention rates. His strategic vision and commitment to excellence continue to drive the company forward.

  • How do I cancel an order?
    You have 30 days to change your mind about an item from the time you receive it. If your order hasn’t been confirmed yet — indicated by the “Ordered” status — go to your FarTecs account > “Ask for Help” > “Cancel my order”. If your order is confirmed and has a “Preparing your order” or “Shipped” status, you’ll need to wait until you receive the package. Then, log in to your account > “Orders” > “Ask for help” > select the reason for your return. Learn more about returns
  • How can I get a refund
    You can get a refund by returning your undamaged item within 7 days of delivery. To start a return, go to your FarTecs account, select “Ask for help”, and follow the steps. You’ll be able to choose a repair, replacement, or refund. Learn more about requesting a refund
  • How can I ask for a repair
    Most repairs are covered by the warranty you automatically receive with each item purchased. Note the length of the warranty depends on your country, but they start at a minimum of 1 month. Also, there are a few rare exceptions that render the warranty invalid. To ask for a repair, go to your FarTecs account and select “Ask for help” next to the relevant order and follow the steps. Learn more about returns
  • About my account
    I can't log in to my account Updated I don’t remember my password Yup, it happens to all of us. Reset your password using this link — just enter the email address you used to create your account, and we’ll send you an email with a link to reset your password. I can’t log in using Facebook anymore We have removed the option of logging in to Back Market with Facebook. If this was your way of logging in before, and you never created a Back Market account that had a password, you’ll need to create a brand-new one. Use the reset password link here and enter the email address tied to your Facebook account. We’ll send you an email with a link to create your new password.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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