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The Full Story
About Us
Welcome to FarTecs! We are committed to offering our customers the latest, eco-friendly and the greatest products at affordable prices. Our team is dedicated to ensuring that you have the best shopping experience possible. From smartphones to everything tech, we have everything you need to stay connected & up-to-date. Shop with us today and see the difference! FarTecs, we give you the best.
Mission
At FarTecs, our mission is to provide our customers with the latest and greatest technology at affordable prices. We strive to offer exceptional customer service and expert advice to help you find the product to fit your needs. Shop with us to experience the convenience and satisfaction of cutting-edge technology.
Vision
At FarTecs, we strive to provide the latest and greatest technology to our customers. Our vision is to become go-to destination for all things electronic, offering a wide range of products at competitive prices. We believe in providing exceptional customer service and ensuring that our customers have a seamless shopping experience.
Fidel Amanya, the Founder and CEO of FarTecs, has been with FarTecs Group since its founding in 2022. He plays a crucial role in building the company from the ground up,aspiring to transform it into one of the world's top e-commerce platforms. He guided the company from its early stages to becoming one of the premier e-commerce providers. Under Amanya's leadership, the organization together with the Co-founder Eugene Mutembei, has launched products that have significantly increased market share. Additionally, Amanya has fostered a strong company culture, resulting in improved employee satisfaction and retention rates. His strategic vision and commitment to excellence continue to drive the company forward.
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How can I cancel my order?You have 30 days to change your mind from the time you receive an item. If your order hasn’t been confirmed yet (status: “Ordered”), go to your FarTecs account > “Ask for Help” > “Cancel my order”. If your order is confirmed (status: “Preparing your order” or “Shipped”), wait until you receive the package. Then, log in to your account > “Orders” > “Ask for help” > select the reason for your return. Learn more about returns.
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How do I get a refund?Return your undamaged item within 7 days of delivery to get a refund. Go to your FarTecs account, select “Ask for help,” and follow the steps. Choose between a repair, replacement, or refund. Learn more about requesting a refund.
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How do I request a repair?Most repairs are covered by the warranty you get with each purchase. The warranty length depends on your country, starting at a minimum of 1 month. Some rare exceptions may invalidate the warranty. To request a repair, go to your FarTecs account, select “Ask for help” next to the relevant order, and follow the steps. Learn more about returns.
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How do I access my account?Can't log in? No worries! Reset your password using this link. Enter the email you used to create your account, and we’ll send you a reset link. Can't log in with Facebook anymore? We've removed that option. If you used Facebook to log in before and never created a password, create a new account. Use the reset password link and enter the email tied to your Facebook account. We’ll send you a link to create a new password.
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How do I add media to my FAQ?Yes, you can add images, videos, or GIFs. Follow these steps: 1. Manage FAQs from your site dashboard or in the Editor. 2. Create a new FAQ or edit an existing one. 3. From the answer text box, click on the video, image, or GIF icon. 4. Add media from your library and save.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.